Annual financial report 2013

Telecommunication

2.0%

Retail

2.0%

Belgian public sector

25.7%

Other

22.2%

Insurance sector

15.8%

International public sector

9.8%

Information technology

8.3%

Chemicals, Oil and Pharmaceuticals

5.0%

Solicitors & Consulting

9.2%

Breakdown by activity of tenants - in contractual rents

(in %)

PROPERTY SERVICES

Cofinimmo offers a wide variety of additional services to assist the ten-

ants in managing their work space, thus enabling them to concentrate

fully on their core business.

Cofinimmo has 350 office clients, of which 155 used one or more of its

property services in 2013. These services ranged from office space design

to maintenance and security.

Any fitting-out works are managed directly by the in-house multidiscipli-

nary Project Management team, which is staffed by architects, engineers

and space planners.

Other services, such as maintenance, security and energy supply, are pro-

vided by contractors who undergo a rigorous selection procedure by the

Property Services & CSR

team.

Cofinimmo negotiates framework contracts for these services, enabling it

to both impose its high quality standards and achieve economies of scale

by taking advantage of the size of its portfolio to obtain outstanding qual-

ity at the best possible value from the selected contractors.

Cofinimmo also has a Service Desk available 24/7 in charge of arrang-

ing for contractors to carry out minor works and repairs of all types at

the request of its clients. This Service Desk is in charge of handling cli-

ent requests, keeping them informed of the progress being made at each

major stage of the process: acceptance of the request, start date for the

works and details of the contractor, end date and a report on the services

provided. The client can contact this centralised service at any time to

obtain more information or provide feedback.

In 2013, the Service Desk handled 8,610 requests for interventions. The cost

of the works is invoiced to the clients. Besides promoting client loyalty and

facilitating their use of the office space, which remain the core objectives

of this service activity, Cofinimmo has netted an operating result of almost

€166,000 from its property services.

SUSTAINABLE DEVELOPMENT

Acquisitions

Cofinimmo takes into account environmental factors when performing its

risk analysis at each building acquisition. As regards pollution, if neces-

sary, it carries out an assessment of the soil, subsoil and groundwater

quality, especially for properties in which at-risk activities are taking place

or have taken place (fuel oil tanks, printing works, transformers, etc.).

Furthermore, Cofinimmo complies with the various regional and national

obligations regarding soil quality certification. It also carefully examines

any non-compliant aspects and environmental risks in order to bring them

up to standard. They are then dealt with once the acquisition is complete.

Major works and renovations

Cofinimmo has developed a rational renovation policy for its existing build-

ings with a view to significantly reducing their energy consumption and CO

emissions. The Group scrupulously complies with Belgian and European

environmental standards, seeking even to surpass them. Special attention is

given to potential energy savings from air-conditioning (heating, cooling and

ventilation), lighting and building insulation (façades, roofs and basements).

In addition, energy audits are conducted as early as the design stage of the

project. For new builds and large-scale renovations, Cofinimmo examines the

possibility of integrating renewable energy sources.

During the construction or renovation works, the Group examines every

possibility to use sustainable materials, also seeking optimal management

of environmental risks including, indirectly, those incurred by its tenants.

During the design and budget process, each person responsible, at each

level (developers, architects, engineers, consultants, etc.), is asked to pay

particular attention to this aspect.

For both new builds and large-scale renovation projects, Cofinimmo must

comply with the legal requirements governing the building’s energy perfor-

mance. All the development projects that Cofinimmo has carried out, super-

vised or started since these regulations have been instaured have complied

with these requirements or, in some cases, even exceeded them, so as to

anticipate any future changes in the legislation. Where the projects are car-

ried out under the responsibility of a developer or the tenant, Cofinimmo pro-

vides advice and information.

Corporate Social Responsibility.

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Offices

\ Management Report