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STAKEHOLDERS
THEIR EXPECTATIONS
OUR RESPONSES
Shareholders and investors:
private or institutional shareholders, bankers.
• stable dividend;
• profitability and a return on investment;
• low risk profile;
• transparent financial information;
• long-term relationship;
• ethical behaviour;
• repayment of debts and interests.
• clear investment policy in four business segments: offices, healthcare
real estate, property of distribution networks and Public-Private
Partnerships;
• quest for long-term income;
• transparent financial information, controlled by the Financial Services
and Markets Authority (FSMA): annual financial report, attendance at
investor fairs, General Meeting, etc.;
• application of the Corporate Governance Code.
Clients-tenants:
office tenants, nursing home operators, retailers,
public services and other occupants.
• building corresponding to the specific needs of their activities;
• the capacity to innovate to respond to changes in these needs;
• rent in line with their economic situation;
• monitored charges;
• reliable, stable landlord;
• sustainable buildings.
• team of professionals active in a range of real estate business sectors:
letting agents to understand the clients’ needs, Project Managers
to ensure the buildings’ construction quality, Property Managers to
guarantee the efficient management of buildings and the monitoring of
charges;
• Service Desk, 24/7, organising troubleshooting and repairs at client’s
request.
Employees
• pleasant working conditions;
• fair treatment;
• guaranteed, stable and attractive salary scale;
• skills development plan (training, career plan, etc.);
• management based on strong ethical values, a sense of leadership
and listening.
• code of Conduct;
• annual appraisal system of performances and the employee/manager
relation;
• remuneration benchmarking;
• access to training;
• regular employee surveys. Cofinimmo is certified as an “Investor in
People”, reflecting its commitment to its employees’ development;
• fair treatment. Cofinimmo is a signatory to the diversity charter
established by the Brussels Capital Region, where its head office is
located.
Suppliers of goods and services:
developers,
contractors, service providers, facility managers,
real estate agents, lawyers, consultants.
• collaboration opportunities;
• respect of purchase orders and contracts agreed: prices of products
and services, payment terms, etc.;
• healthy and balanced commercial relationship;
• respect for suppliers’ staff.
• clear specifications and tender rules;
• acceptance of products and services delivered in the presence of both
parties;
• payment of agreed prices within agreed timeframes;
• openness to dialogue in the event of a dispute;
• code of conduct including relations with suppliers.
Supervisory authorities:
the Financial Services and Markets Authority
(FSMA) and the National Bank, the auditors.
• compliance with applicable laws and regulations on financial markets;
• transparency regarding operations carried out and supply of sufficient
documentation regarding these operations.
• financial publications and press releases corresponding to the
requirements of the supervisory authorities;
• timely transmission of information regarding operations carried out, to
allow the supervisory authority sufficient time for its analysis.
The public authorities:
various public services and administrations from
communal to regional and federal level.
• compliance with applicable laws and regulations, in particular with
respect to town-planning and environment;
• open dialogue via professional associations;
• payment of taxes;
• respect of the urban planning of public spaces.
• compliance with administrative procedures, laws and regulations;
• completion of the works requested in the various permits;
• cooperation with the public authorities.
Media and financial analysts
• dissemination of reliable, accurate and timely information.
• annual reports, press releases and other publications;
• participation in interviews, round-table meetings, debates, roadshows;
• press conferences.
Civil society and local communities:
local residents, community groups, etc.
• response to the real estate needs of society;
• contribution to the well-being of the community;
• improvement of the city quality and harmony.
• investment in segments representing a demand and responding
to a social challenge (e.g. healthcare real estate, Public-Private
Partnerships);
• respect for neighbours when carrying out building renovations and
new developments;
• socially-responsible initiatives supported by Cofinimmo employees
(mobility week, waste reduction week, operation “Thermos” to help the
homeless, etc.).