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Stakeholders
Their expectations
Our responses
Clients-tenants:
office tenants, nursing home
operators, retailers, public
services and other occupants.
•
A building corresponding to the specific
needs of their activities.
•
The capacity to innovate to respond to
changes in these needs.
•
A rent in line with their economic
situation.
•
Controlled charges.
•
A reliable, stable landlord.
•
Sustainable buildings.
•
A team of professionals active in a range of real
estate business sectors: letting agents to understand
the clients’ needs, Project Managers to ensure the
buildings’ construction quality, Property Managers to
guarantee the efficient management of buildings and
the monitoring of charges.
Employees
•
Pleasant working conditions.
•
Fair treatment.
•
A guaranteed, stable and attractive
salary scale.
•
A skills development plan (training,
career plan, etc.).
•
Management based on strong ethical
values, a sense of leadership and
listening.
•
Code of Conduct.
•
Annual appraisal system of performances and the
employee/manager relation.
•
Access to training.
•
Regular employee surveys. Cofinimmo is certified as
an “Investor in People”, reflecting its commitment to its
employees’ development.
•
Fair treatment. Cofinimmo is a signatory to the diversity
charter established by the Brussels Capital Region,
where its head office is located.
Suppliers of goods and services:
developers, contractors, service
providers, facility managers,
real estate agents, lawyers,
consultants.
•
Collaboration opportunities.
•
Respect of purchase orders and
contracts agreed: prices of products
and services, payment terms, etc.
•
A healthy and balanced commercial
relationship.
•
Respect for suppliers’ staff.
•
Clear specifications and tender rules.
•
Acceptance of products and services delivered in the
presence of both parties.
•
Payment of agreed prices within agreed timeframes.
•
Openness to dialogue in the event of a dispute.
•
A code of conduct including relations with suppliers.
Supervisory authorities:
the Financial Services and
Markets Authority (FSMA) and the
National Bank, the auditors.
•
Compliance with applicable laws and
regulations on financial markets.
•
Transparency regarding operations
carried out and supply of sufficient
documentation regarding these
operations.
•
Financial publications and press releases
corresponding to the requirements of the supervisory
authorities.
•
Timely transmission of information regarding operations
carried out, to allow the supervisory authority sufficient
time for its analysis.
The public authorities:
various public services and
administrations from communal
to regional and federal level.
•
Compliance with applicable laws and
regulations, in particular with respect to
town-planning and environment.
•
Open dialogue via professional
associations.
•
Payment of taxes.
•
Respect for the urban planning of public
spaces.
•
Compliance with administrative procedures, laws and
regulations.
•
Completion of the works requested in the various
permits.
•
Cooperation with the public authorities.
Media and financial analysts
•
Dissemination of reliable, accurate and
timely information.
•
Annual reports, press releases and other publications.
•
Participation in interviews, round tables, debates,
roadshows.
•
Press conferences.
Civil society and local
communities:
local residents, community
groups, etc.
•
Response to the real estate needs of
society.
•
Contribution to the well-being of the
community.
•
Improvement of the city quality and
harmony.
•
Investment in segments representing a demand and
responding to a social challenge (e.g. healthcare real
estate, Public-Private Partnerships).
•
Respect for neighbours when carrying out building
renovations and new developments.
•
Socially-responsible initiatives supported by Cofinimmo
employees (mobility week, waste reduction week,
Operation Thermos to help the homeless, etc.).
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